If you're a manager, at some point, no matter how the situation unfolds, you're going to be blamed for things that make your team unhappy, whether it's within your control or not. When a team is accused of failing in any way, it triggers a state of threat in the brain, impairing the ability to think clearly and triggering a variety of cognitive distortions and defensive behaviors. The author offers several strategies to help you work through the experience while keeping important relationships intact.