Looking for better support and a more intuitive channel management solution, J7 Group of Hotels in the Philippines turned to STAAH.
Located in the business and commercial hub of Iloilo City, Philippines, J7 Hotel Group (J7 Plaza Hotel and J7 Premier Hotel) provides guests with easy access to shopping, food and basic needs.
J7 Plaza Hotel offers accommodations with an outdoor swimming pool, free private parking, a restaurant and a bar. All rooms are air-conditioned and equipped with basic amenities. Located on a main road lined with casual eateries, J7 Premier Hotel is a comfortable hotel with a colorful exterior. Tours of the Lopez Heritage House, a magnificent Beaux Arts mansion, are a 14-minute walk away. It is 3 km from Iloilo Museum, which hosts cultural exhibits, and 17 km from Iloilo International Airport.
In search of better service
In an industry where service is paramount, J7 Hotels was dissatisfied with the customer service and responsiveness of its existing channel management provider. With dynamism being the name of the game and resolving issues quickly being of utmost importance, J7 Hotels decided it was time to look for another supplier.
STAAH was recommended by other industry experts, and although the switch was prompted by the lack of customer service from other providers, the partnership agreement with STAAH was sealed by superior technology with a comprehensive channel management solution that perfectly aligned with J7 Hotels' operations. Required.
STAAH is efficient, flexible and user-friendly.
Based on dynamic pricing principles, STAAH's functionality is aligned with the core tools modern hotel revenue managers need to maximize profitability. Two-way XML connectivity to STAAH's channels allows for fast updates. Near-zero error rates minimize the need for customer support. If necessary, you can easily contact the STAAH team to resolve any issues or improve your use of the platform.
According to J7 Hotels, what sets STAAH apart from other hotels is its continuous evolution through strong distribution and revenue optimization capabilities. “This technology was developed by hoteliers, for hoteliers. STAAH continues to improve platform revenues by understanding pain points and building platform capabilities to mitigate them.”
STAAH is also a flexible platform. Perfect for groups, independent properties and vacation rentals. For groups, the ability to view reports and statistics at both the group and property level helps you review performance at the level that's most appropriate for your viewers. Rates can also be set at group and individual property levels.
Another great feature of STAAH is its user-friendliness. It's very intuitive and well supported with thorough view guides and documentation.
Improved performance in a short period of time
Since adopting STAAH, J7 Hotels' has seen significant increases in bookings and occupancy rates. Controlling OTA pricing from the STAH dashboard is simple and rate differences are no longer an issue. Additionally, excluding the difficult period caused by the COVID-19 pandemic, sales have increased significantly by 40-60%.
The biggest winner was STAAH's fast, friendly, and highly personalized customer service.
Satisfied with its STAAH Channel Manager, J7 Hotels will now adopt STAAH SwiftBook and Voucher Engine to further strengthen its revenue management strategy.
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J7 Hotels in the Philippines realizes efficiency and revenue growth with STAAH. Last modified: January 25, 2024 by