Fairmont Dubai Sheikh Zayed Road, renowned for its unrivaled commitment to hospitality, is proud to announce the appointment of Mohammed Issa as Director of Rooms. In this pivotal role, Mohammed is responsible for overseeing and strengthening the execution of the hotel's operating procedures, delivering key strategic initiatives and overseeing a variety of areas including the front office, housekeeping and guest relations. Through his extensive expertise and unwavering commitment to excellence, Mohammed leads the way in maintaining and enhancing the impeccable standards that define the Fairmont brand, providing exceptional service to every guest and ensuring every stay is a moment to remember. I will do it.
Mohammed Issa is a seasoned professional with over 18 years of experience in the hotel industry, honing his skills and expertise in various operational and management roles for respected hotel brands. In particular, he held the positions of Front Office Director at Fairmont Bab Al Bahr in Abu Dhabi and St. Petersburg, Jordan. Regis Amman and the Burj Al Arab in Dubai in the role of Assistant Front Office Manager. Throughout his distinguished career, Mohammed has led numerous initiatives to optimize team operations and achieve remarkable results, including dramatically improving hotel guest satisfaction scores at the Fairmont Bab Al Bahr Abu Dhabi. He has also demonstrated strategic planning to support business growth, adept revenue generation through upselling, and effective management of rooms division responsibilities. Her passion for creating memorable experiences for her guests and colleagues through a highly engaging and motivated team is her driving force throughout her journey.
Mohammed Issa said of his appointment: “I am truly honored to join the esteemed Fairmont Dubai family as Director of Rooms. I am excited to leverage my experience and passion for hospitality to enhance the guest experience, ensure the hotel’s service culture is aligned with our core values, and maintain the renowned standards of excellence that define the Fairmont brand.”
Additionally, Joe Nassoura, General Manager of Fairmont Dubai, said: “We are delighted to welcome Mohammed Issa to our team. Every hotel's service standards and quality determine its guests' experience. Here at Fairmont Dubai, Mohammed Issa and his hospitality expertise play a key role in our unrivaled guest experience. We are confident that his drive for results, strategic leadership, dynamic personality and innovative ideas will ensure that we exceed the set goals of our rooms division operations and contribute positively to the hotel’s guest experience and overall profitability.”
Mohammed Issa's unwavering commitment to guest experience and excellence, combined with his ability to oversee various aspects of hotel operations, makes him an invaluable asset in leading Fairmont Hotels to continued success. His appointment as Director of Rooms reflects Fairmont's commitment to providing an exceptional guest experience.
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