Apple Diagnostics for Self Service Repair, a software tool that helps users troubleshoot issues, is now available in 32 European countries, including the United Kingdom, France, Germany, and the Netherlands. Launched in the United States in December 2023, Diagnostics gives users the same capabilities as Apple Authorized Service Providers and Independent Repair Providers, helping them test their products for optimal component function and performance and identify which parts may need repair. With this expansion, Apple Diagnostics for Self Service Repair now supports iPhone, Mac, and Studio Display models in 33 countries and 24 languages.
Customers can access Apple Diagnostics to better understand whether their product needs repair. They can start a session on a second product and check the health and performance of the device that may need repair. By starting the session and following the on-screen prompts, customers can determine whether their product needs repair and what parts need to be replaced.
Launched in April 2022, Self Service Repair provides anyone with relevant experience in electronics repair access to the manuals, genuine Apple parts, and tools used by Apple Stores and Apple Authorized Service Providers. Self Service Repair supports 42 Apple products, now including MacBook Air models with M3. Next year, Canada will become the 34th country where Apple offers Self Service Repair.